Corruption and unnecessary delays are still a hindrance to providing the public with good services, Chief Secretary Philemon Luhanjo said yesterday during the kickoff of Public Service Week.
He said quality service in any public office can be measured by the number of complaints and criticisms, urging civil servants to act according to the clients’ service charter.
“It is advised that every Government ministry, agency and public service at the regional and district levels adhere to the clients’ charter and code of ethics,” Mr Luhanjo said, noting the need for public officials to change their mindset.
Public servants have to understand they are there to serve the people and therefore should treat them with respect and to their satisfaction, he said.
He challenged public officers to use Public Service Week to discuss people’s advice and complaints, and to seek solutions and later forward their reports to the Chief Secretary – through the permanent secretary for public service management in the president’s office, Mr Jorge Yambesi – before the end of September.
“It is paramount for civil servants to commit themselves to removing people’s complaints against the Government with the view of improving performance of the public service sector,” Mr Luhanjo said.
Meanwhile, Mr Luhanjo yesterday launched five new government agencies to add to the 22 others established since 1997, as the Government strives to give better services to the people. The new agencies are the Tanzania Employment Service, Dar es Salaam Rapid Transport Service, Bagamoyo Arts Cultural Agency, Government Purchasing Service Agency and National Food Reserve Agency.
Mr Luhanjo urged public service management to borrow a leaf from Botswana, which has done commendably well in bolstering its public service sector to the top in Africa.
The launch of Public Service Week was attended by chief secretary of the government of Botswana Eric Molale, among others.
The Citizen (Dar es Salaam)
17 June 2008
Vicent Mnyanyika and Asia Muharami
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